Tuesday, December 28, 2004
WSJ.com - The Battle to Be Your Internet Phone Provider
WSJ.com - The Battle to Be Your Internet Phone Provider: "As Major Carriers Jump In, We Test Customer Service; How to Keep Your Old Number"
Points out where the cable guys have an advantage in creating ease of use for the end customer versus the standalone service companies - they will do a truck roll to rewire all the jacks in the home rather than just tell the customer to buy a wireless telephone in order to take advantage of VOIP.
Maybe not economic but certainly better for the customer.
WSJ subscription required to access this article.
Points out where the cable guys have an advantage in creating ease of use for the end customer versus the standalone service companies - they will do a truck roll to rewire all the jacks in the home rather than just tell the customer to buy a wireless telephone in order to take advantage of VOIP.
Maybe not economic but certainly better for the customer.
WSJ subscription required to access this article.
